Refund Policy

At MyChristianBackgrounds.com we strive to provide our customers with the best possible shopping experience. We understand that sometimes, you may change your mind or find that a product you purchased isn’t what you expected. Our refund policy aims to address these concerns while maintaining the integrity of our digital products.

Please read the following refund policy carefully to understand the conditions under which refunds will be issued.

1. Eligibility for Refunds

Refunds will only be considered for digital products that have not been downloaded or accessed by the customer. Once a digital product has been downloaded or accessed, it becomes ineligible for a refund. This is because digital products, once downloaded, cannot be returned in the same way as physical items.

2. Refund Requests

To request a refund, please contact our customer support team at support@mychristianbackgrounds.com within 7 days of your purchase. Please include the following information in your email:

a. Your full name
b. Order number
c. Reason for requesting a refund

Our team will review your request and respond within 3-5 business days. If your request meets the eligibility criteria, a refund will be issued to your original payment method.

3. Exclusions

Refunds will not be granted for the following reasons:

a. If a customer has downloaded or accessed the digital product.
b. If the customer failed to follow the instructions or requirements provided for the digital product.
c. If a customer requests a refund after the 7-day window has closed.

4. Chargebacks

Any chargeback or dispute initiated without first contacting our customer support team and allowing us to resolve the issue may result in the suspension or termination of your account.

5. Updates to Refund Policy

MyChristianBackgrounds.com reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is the customer’s responsibility to review this policy periodically to stay informed about any updates.

By making a purchase on MyChristianBackgrounds.com, you acknowledge that you have read, understood, and agree to be bound by this refund policy. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team at support@mychristianbackgrounds.com.